Strategic IT Account Manager & Client Advocate

Net at Work; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health and Welfare (Medical, Dental, V

Retirement Planning (401k with match)

Paid Time Off, 15+ days annually

8 Paid Holidays per year

Job summary

Net at Work in the United States is seeking a Technical Account Manager to own client relationships and identify opportunities for our products and services. You will manage retention, contract renewals, and revenue expansion as part of an inside sales team.

You will partner with clients to ensure satisfaction, drive proactive support, and coordinate with engineering for solutions. The role blends account management with sales, focusing on upsell and cross-sell within existing accounts.

Qualifications

• 2 years within a Managed Services organization.
• 3 years in a Technical Account Management or Inside Sales role
• Demonstrated success in meeting or exceeding assigned sales quotas

Responsibilities

• Act as the client advocate and ensure that client’s are receiving a positive digital employee experience.
• Execute the client experience and sales strategies on a day-to-day basis
• Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor.
• Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment.
• Interact with the Engineering team for appropriate support.
• Facilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities.
• Ensure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients.
• Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events.
• Manage the sales cycle for product and service opportunities within the existing client base.
• Achieve inside sales quotas and goals by maintaining a solid continuous pipeline.
• Deliver and regularly report on client health status and revenue forecasts.
• Maintain all client documentation and CRM information.
• Create SOWs and design technical solutions for professional service and recurring sales under $20k or standardized

Skills

Client relationship

Quota achievement

Communication skills

Team collaboration

Job description

Net at Work in the United States is seeking a Technical Account Manager to own client relationships and identify opportunities for our products and services. You will manage retention, contract renewals, and revenue expansion as part of an inside sales team.

You will partner with clients to ensure satisfaction, drive proactive support, and coordinate with engineering for solutions. The role blends account management with sales, focusing on upsell and cross-sell within existing accounts.