Remote Technical Account Manager: Enterprise Cloud & DC

Nutanix; Denver (CO); A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Nutanix TAM role focused on acting as a technical advisor and trusted customer advocate for enterprise deployments. You will collaborate across Support, Services, Education, and Sales to enhance customer experience and accelerate value from Nutanix investments.

You will report to the Manager, Services Delivery and have autonomy to shape architectures while supporting cross-functional teams on escalations and strategic reviews.

Formación

• 8+ years in technical customer-facing roles such as TAM, Support Engineer, or similar.
• Experience supporting large enterprise, strategic, or government customers.
• Deep expertise in at least one domain: virtualization, hybrid cloud, storage, or networking.
• Broad understanding of data-center infrastructure, including compute/storage/networking/disaster recovery.
• Strong Nutanix platform expertise, including AOS and AHV.

Responsabilidades

• Develop a deep technical understanding of the customer’s priorities, data center architecture, and IT initiatives.
• Lead strategic operational reviews and health checks aligning Nutanix recommendations with business outcomes.
• Lead proactive lifecycle planning: software upgrades, capacity planning, resilience, and standardization.
• Identify systemic operational and architectural risks and establish cross-functional action plans.
• Lead or coordinate critical customer escalations with clear ownership and executive communication.

Conocimientos

Technical account management

Hybrid cloud

Virtualization

Storage

Networking

Data center infra

AOS/AHV

Enterprise support

Descripción del empleo

Nutanix TAM role focused on acting as a technical advisor and trusted customer advocate for enterprise deployments. You will collaborate across Support, Services, Education, and Sales to enhance customer experience and accelerate value from Nutanix investments.

You will report to the Manager, Services Delivery and have autonomy to shape architectures while supporting cross-functional teams on escalations and strategic reviews.