Remote Technical Account Manager - Enterprise Data Center

Nutanix; Honolulu (HI); Remote; USD 120,000 - 180,000; Full time

Job summary

Nutanix is seeking a Technical Account Manager in the United States. You will serve as a technical advisor and customer advocate, bringing deep expertise in virtualization, hybrid cloud, and data-center infrastructure to optimize customer experience and accelerate value from Nutanix investments.

You will collaborate with Support, Services, Education Services, and Sales to ensure customer success, engage in critical escalations, and drive operational excellence across large-scale environments.

Qualifications

• Minimum 8 years in technical customer-facing roles (e.g., TAM, Support Engineer, or similar).
• Experience supporting large enterprise or government customers with complex environments.
• Deep expertise in virtualization, hybrid cloud, storage, networking, or distributed systems.
• Broad understanding of data-center infrastructure (compute, storage, networking, DR, security).
• Strong Nutanix platform expertise, including AOS and AHV.

Responsibilities

• Develop deep technical understanding of customer priorities and data center architecture to advise operations, engineering, and exec stakeholders.
• Lead strategic operational reviews and health checks linking Nutanix recommendations to outcomes and risk reduction.
• Lead lifecycle planning: software upgrades, capacity planning, resilience, standardization.
• Identify systemic risks and coordinate cross-functional action plans.
• Lead or coordinate critical customer escalations with clear ownership and timely resolution.

Skills

Technical account management

Customer relationship management

Enterprise customer experience

Technical problem solving

Public speaking

Tools

Nutanix AOS / AHV

Job description

Nutanix is seeking a Technical Account Manager in the United States. You will serve as a technical advisor and customer advocate, bringing deep expertise in virtualization, hybrid cloud, and data-center infrastructure to optimize customer experience and accelerate value from Nutanix investments.

You will collaborate with Support, Services, Education Services, and Sales to ensure customer success, engage in critical escalations, and drive operational excellence across large-scale environments.