Remote Technical Account Manager - Cybersecurity & AI

CrowdStrike Holdings, Inc.; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Equity awards

Wellness programs

Vacation & holidays

Parental leave

Professional development

Employee networks

Office culture

Great Place to Work

Job summary

CrowdStrike Holdings, Inc. is seeking a Technical Account Manager to provide proactive technical support to Premium Support customers and ensure their success. You will onboard new customers, drive proactive health checks, and advocate for customers with internal teams.

The role requires strong customer service, excellent communication, and the ability to travel up to 25%. Candidates should have a Bachelor’s degree or equivalent, experience with Windows Server, and a solid background in

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with Windows Server operating systems.
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures.
• Excellent customer service and ability to establish technical credibility.
• Excellent written and verbal communication skills.
• Proven problem-solving skills and collaborative attitude.
• Ability to travel up to 25%.
• Experience using AI technologies to enhance decision-making and workflows.
• 3+ years in SaaS Customer Success/Support/Technical Account Management (bonus).

Responsibilities

• Serve as primary technical contact and augment our customer support teams.
• Onboard new customers to the CrowdStrike platforms.
• Ensure customer success through proactive health checks, training, and sharing best practices.
• Advocate for customers with internal stakeholders to document feedback.
• Engage with customers at all levels from SOC to the C-suite.
• Research technical issues and follow up with recommendations and action plans.
• Escalate customer issues to management when appropriate.
• Lead cross-functional resolution for escalated cases.
• Leverage internal expertise and knowledge base to deliver effective solutions.
• Create knowledge base content for reuse across the company.
• Share best practices and keep up with new technologies.
• Identify renewal risk and collaborate to remediate and renew.
• Support sales in identifying account expansion opportunities.
• Drive cases to timely resolution.

Skills

Customer advocacy

Technical problem solving

Communication skills

Team collaboration

Travel willingness

AI-enabled decision making

SaaS/Customer Success

Self-motivated learner

Crisis management

Technical credibility

Education

Bachelor’s Degree or equivalent experience

Tools

Python scripting

REST API

Linux

MacOS

Job description

CrowdStrike Holdings, Inc. is seeking a Technical Account Manager to provide proactive technical support to Premium Support customers and ensure their success. You will onboard new customers, drive proactive health checks, and advocate for customers with internal teams.

The role requires strong customer service, excellent communication, and the ability to travel up to 25%. Candidates should have a Bachelor’s degree or equivalent, experience with Windows Server, and a solid background in