Technical Account Manager - Cybersecurity (EMEA)

CrowdStrike Inc.; United States; Vor Ort; USD 79.000 - 107.000; Vollzeit

Benefits dieser Stelle

Market-leading compensation and equity

Wellness programs

Generous vacation and holidays

Parental leave

Professional development

Employee networks and volunteering

Zusammenfassung

CrowdStrike in Germany is seeking a Technical Account Manager to provide proactive technical support for Premium Support customers across EMEA. You will onboard new clients, drive customer success, and collaborate with internal teams to deliver best practices and effective solutions.

You’ll need strong English and Hebrew, solid Windows Server experience, and a proven ability to communicate complex technical concepts. Occasional travel up to 25% is expected.

Qualifikationen

• Bachelor’s Degree or equivalent experience.
• Native or Fluent in English and Hebrew.
• Experience with Windows Server Operating Systems.
• Knowledge of enterprise web technologies and security infrastructures.
• Excellent customer service and communication skills.
• Ability to travel up to 25%.

Aufgaben

• Serve as primary technical contact and support for EMEA customers.
• Onboard new customers to the CrowdStrike platforms.
• Drive customer success through health checks and training.
• Collaborate with internal stakeholders to document feedback.
• Escalate issues and coordinate cross-functional resolution.
• Create knowledge base content for reuse.

Kenntnisse

Customer service

Communication

Problem solving

Collaboration

Travel readiness

AI technologies

Windows Server

Enterprise web tech

English fluency

Hebrew fluency

Ausbildung

Bachelor’s Degree or equivalent experience

Jobbeschreibung

CrowdStrike in Germany is seeking a Technical Account Manager to provide proactive technical support for Premium Support customers across EMEA. You will onboard new clients, drive customer success, and collaborate with internal teams to deliver best practices and effective solutions.

You’ll need strong English and Hebrew, solid Windows Server experience, and a proven ability to communicate complex technical concepts. Occasional travel up to 25% is expected.