Senior Cybersecurity Technical Account Lead (Remote)

CrowdStrike Inc.; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Market leader in compensation andequ?

Equity awards

Wellness programs

Competitive vacation and holidays for…

Paid parental and adoption leaves

Professional development opportunities

Employee Networks, geographic groups,/

Vibrant office culture with worldclass

Great Place to Work Certified across?

Job summary

CrowdStrike Inc. is seeking a Technical Account Manager to provide proactive technical support for Premium Support customers. You will onboard new clients, drive health checks, and share best practices to ensure customer success.

The role requires strong problem solving, excellent communication, and a willingness to travel up to 25%. You will work with diverse teams to document feedback, escalate where needed, and build knowledge resources that help customers stay secure and informed in a

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with Windows Server Operating Systems.
• Knowledge of enterprise web technologies and security.
• Excellent customer service and ability to establish technical credibility.
• Excellent written and verbal communication.
• Proven problem-solving skills.
• Collaborative attitude.
• Ability to travel up to 25%.
• Commitment to customer success.
• Experience using AI technologies to improve decision-making.

Responsibilities

• Serve as primary technical contact and augment our customer support teams.
• Onboard new customers to the CrowdStrike platforms.
• Ensure customer success through health checks, training, and best practices.
• Advocate for customers with internal stakeholders and document feedback.
• Engage with customers at all levels, from SOC to C-suite.
• Investigate technical issues and follow up with recommendations.
• Escalate issues to management when needed and lead cross-functional groups.
• Use internal tools and knowledge base to provide effective solutions.
• Create knowledge base content for reuse across the company.
• Share best practices and stay informed on new technologies.

Education

Bachelor’s Degree or equivalent experience

Tools

Windows Server

Job description

CrowdStrike Inc. is seeking a Technical Account Manager to provide proactive technical support for Premium Support customers. You will onboard new clients, drive health checks, and share best practices to ensure customer success.

The role requires strong problem solving, excellent communication, and a willingness to travel up to 25%. You will work with diverse teams to document feedback, escalate where needed, and build knowledge resources that help customers stay secure and informed in a