Senior Cloud Security Technical Account Manager

CrowdStrike Holdings, Inc.; Town of Texas (WI); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Market-leading compensation

Equity awards

Wellness programs

Generous vacation and holidays

Parental/adoption leaves

Professional development

Employee networks

Office amenities

Great Place to Work Certified

Job summary

CrowdStrike is seeking a Senior Technical Account Manager to provide proactive technical support to Strategic Premium Support customers. You will onboard new clients, run health checks, train customers, and document best practices.

You will advocate for customer needs with internal teams, engage with executive stakeholders, and drive renewals and expansions. Ideal candidates have cloud-native experience, strong communication, and a commitment to customer success.

Qualifications

• Bachelor's Degree or equivalent experience.
• Experience with cloud-native services, infrastructure and environments.
• Knowledge of enterprise application technologies, security and cutting-edge infrastructures.
• Technical understanding of incident response, computer forensics, network admin and cloud architecture security.
• Excellent customer service and ability to establish technical credibility with customers.
• Excellent communication skills, written and verbal.
• Ability to manage complex success plans for large customers.
• Proven problem-solving and organizational skills.
• Coachable and collaborative attitude.
• Ability to travel up to 25%.
• Commitment to customer success.
• Experience applying AI to improve decision-making and workflows.

Responsibilities

• Serve as primary technical contact and augment customer support teams.
• Onboard new customers to CrowdStrike platforms.
• Ensure customer success through health checks, training, and sharing best practices.
• Advocate for customers with internal stakeholders and document feedback.
• Engage with customers at all levels, from SOC to C-suite.
• Investigate technical issues and provide timely recommendations and action plans.
• Escalate issues to management when needed and lead cross-functional teams.
• Leverage internal experts and knowledge bases to deliver effective solutions.
• Create knowledge base content for reuse across the company and user base.
• Share best practices and learn about new technologies and security apps.
• Identify renewal risk and work with teams to remediate.
• Support sales in finding expansion opportunities.
• Drive cases to resolution in a timely manner.

Skills

Cloud-native services

Customer advocacy

Technical problem-solving

Communication skills

Travel up to 25%

Willing to learn

Education

Bachelor's degree or equivalent experience

Job description

CrowdStrike is seeking a Senior Technical Account Manager to provide proactive technical support to Strategic Premium Support customers. You will onboard new clients, run health checks, train customers, and document best practices.

You will advocate for customer needs with internal teams, engage with executive stakeholders, and drive renewals and expansions. Ideal candidates have cloud-native experience, strong communication, and a commitment to customer success.