Senior Cloud Security TAM: Advocate & Solutions Lead

CrowdStrike Inc.; Austin (TX); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Market-leading compensation and equity

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development

Employee networks and volunteeropps

World-class office amenities

Great Place to Work certification

Job summary

CrowdStrike Inc. is seeking a Senior Technical Account Manager to provide proactive technical support for strategic premium customers. You will onboard new clients, drive adoption of our AI-native platform, and ensure success through regular health checks and training.

You will collaborate with internal teams to document feedback, resolve complex issues, and share best practices across the customer base. Travel up to 25% may be required.

Qualifications

• Experience with cloud-native services, infrastructure and environments.
• Knowledge of enterprise applications, security and modern infrastructures.
• Understanding of incident response, forensics, network administration and cloud security.

Responsibilities

• Serve as primary technical contact and augment our customer support teams.
• Onboard new customers to the CrowdStrike platforms and drive adoption.
• Ensure customer success through health checks, training, and best practices.
• Advocate for customers with internal teams and document feedback.
• Engage with stakeholders from SOC to C-suite levels.
• Investigate customer issues and provide timely recommendations.
• Escalate issues when needed and own resolution with cross-functional teams.
• Create knowledge base content for reuse across the company.
• Share learnings on new technologies and security applications.
• Identify renewal risk and support remediation with internal teams.
• Assist sales in identifying expansion opportunities.

Skills

Customer service

Communication

Problem solving

Travel readiness

Coachable attitude

Education

Bachelor’s Degree or equivalent

Bachelor’s Degree in Computer Science or equivalent

CISSP or ITIL Certification

Job description

CrowdStrike Inc. is seeking a Senior Technical Account Manager to provide proactive technical support for strategic premium customers. You will onboard new clients, drive adoption of our AI-native platform, and ensure success through regular health checks and training.

You will collaborate with internal teams to document feedback, resolve complex issues, and share best practices across the customer base. Travel up to 25% may be required.