Cybersecurity Technical Account Manager – EMEA

CrowdStrike Inc.

United States

Remote

USD 90,000 - 130,000

Full time

4 days ago

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Benefits offered by this job

Competitive pay

Wellness programs

Parental leave

Professional development

Employee networks

Job summary

CrowdStrike is seeking a Technical Account Manager to deliver proactive technical support to Premium Support customers and augment our EMEA teams. You will onboard new clients, drive customer success, and communicate effectively with stakeholders to ensure outcomes align with security goals.

Ideal candidates combine strong customer service with deep technical knowledge of Windows Server, enterprise web tech, and AI-enabled processes.

Qualifications

Bachelor’s degree or equivalent experience.
Native or fluent in English and Hebrew.
Experience working with Windows Server operating systems.
Knowledge of enterprise web technologies, security and cutting‑edge infrastructures.
Excellent customer service skills and ability to quickly establish technical credibility with customers.
Excellent communication skills, written and verbal.
Proven problem‑solving skills.
Collaborative attitude.
Ability to travel up to 25%.
Proven experience utilizing AI technologies to enhance decision‑making, streamline workflows and processes, improve efficiency and drive business outcomes.

Responsibilities

Serve as primary technical contact and augment our customer support teams in EMEA.
Onboard new customers to the CrowdStrike platforms.
Ensure customer success through proactive health checks, product training, and developing best practices.
Advocate for customer needs with internal stakeholders and document feedback.
Engage with customers at all levels from SOC to C‑suite.
Research technical issues and follow up with actionable plans.
Escalate issues to management when needed and manage resolutions cross‑functionally.
Leverage internal expertise and knowledge base to provide effective solutions.
Create knowledge base content for reuse across the company and user base.
Share best practices in technical discussions and learn about new technologies.
Identify renewal risk and work with teams to ensure renewals.
Support sales in identifying account expansion opportunities.
Drive cases to timely resolution.