AI-Driven Cybersecurity Success Manager

CrowdStrike Inc.; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive vacation and holidays

Professional development opportunities

Great Place to Work Certified

Equity awards

Job summary

CrowdStrike Inc. is seeking a Technical Account Manager to provide proactive technical support to Premium Support customers. You will collaborate with customers to ensure their systems are protected, stable, and optimized to stop breaches.

The role requires strong problem-solving and customer-service skills, with travel up to 25% across regions. You will engage with executives and technical teams, onboard new customers, and share best practices.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Native or Fluent in English and Hebrew.
• Experience working with Windows Server Operating Systems.
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures.
• Excellent customer service, ability to establish technical credibility with customers.
• Excellent communication, written and verbal.
• Proven problem-solving skills.
• Collaborative attitude.

Responsibilities

• Serve as primary technical contact and augment our customer support teams in EMEA.
• Onboard new customers to the CrowdStrike platforms.
• Ensure customer success through proactive health checks and training.
• Advocate for customers with internal stakeholders and document feedback.
• Engage with customers at all levels, from SOC to C-suite.
• Research issues and provide recommendations and action plans.
• Escalate issues to management when appropriate.
• Lead cross-functional groups to resolve cases.

Skills

English proficiency

Hebrew proficiency

Customer service

Technical problem-solving

Communication skills

Willingness to travel

Education

Bachelor's degree or equivalent

Bachelor's degree in Computer Science or equivalent

CISSP or ITIL certification

Tools

Windows Server

Linux

Mac platforms

Job description

CrowdStrike Inc. is seeking a Technical Account Manager to provide proactive technical support to Premium Support customers. You will collaborate with customers to ensure their systems are protected, stable, and optimized to stop breaches.

The role requires strong problem-solving and customer-service skills, with travel up to 25% across regions. You will engage with executives and technical teams, onboard new customers, and share best practices.