Remote Senior Technical Account Manager - Cybersecurity

CrowdStrike, Inc.; Sunnyvale (CA); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Job summary

CrowdStrike, Inc. is seeking a Technical Account Manager to provide proactive technical support to Premium Support customers. You will onboard new customers, drive successful outcomes, and collaborate with internal teams to document feedback and improve the CrowdStrike platform.

The role requires strong communication, problem solving, and a commitment to customer success, with travel up to 25% and a focus on AI-enabled decision-making.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Experience with Windows Server operating systems.
• Knowledge of enterprise web technologies and security architectures.
• Excellent customer service and communication skills.
• Strong problem-solving and collaborative abilities.
• Willingness to travel up to 25%.
• Experience using AI technologies to enhance decision-making.
• SaaS customer success/technical account management experience is a plus.

Responsibilities

• Serve as primary technical contact for Premium Support customers.
• Onboard new customers to CrowdStrike platforms.
• Conduct proactive health checks and training.
• Document customer feedback and coordinate resolution.
• Engage with stakeholders from SOC to C-suite.
• Research issues and provide actionable plans.
• Escalate issues when needed and lead cross-functional teams.
• Create knowledge base content and share best practices.
• Support renewal and identify expansion opportunities.

Skills

Customer service

Communication

Problem solving

AI technologies

Collaborative

Technical troubleshooting

Travel up to 25%

SaaS customer success

Education

Bachelor’s Degree or equivalent experience

Tools

Windows Server

Linux

Mac platforms

Python scripting

REST APIs

Job description

CrowdStrike, Inc. is seeking a Technical Account Manager to provide proactive technical support to Premium Support customers. You will onboard new customers, drive successful outcomes, and collaborate with internal teams to document feedback and improve the CrowdStrike platform.

The role requires strong communication, problem solving, and a commitment to customer success, with travel up to 25% and a focus on AI-enabled decision-making.