Remote Technical Account Manager

Nutanix; Carson City (NV); Teletrabalho; USD 150 000 - 190 000; Tempo integral

Resumo da oferta

Nutanix is seeking a seasoned Technical Account Manager to act as a technical advisor and customer advocate in a remote-capable role in the United States. You will partner with operations, engineering, and executive stakeholders to optimize customer outcomes and accelerate value realization from Nutanix investments.

The role emphasizes proactive lifecycle planning, strategic operational reviews, and escalation management across large-scale enterprise deployments, requiring 8+ years in

Qualificações

• 8+ years in technical customer-facing roles such as TAM, Support Engineer, or Technical CX Manager.
• Experience supporting large enterprise or government customers with complex environments.
• Deep expertise in virtualization, hybrid cloud, storage, networking, data protection, or distributed systems.
• Broad understanding of data-center infrastructure including compute, storage, networking, DR, HA, security, and workloads.
• Strong Nutanix platform expertise, including AOS and AHV.

Responsabilidades

• Develop a deep, technical understanding of the customer’s business priorities, data center architecture, and IT initiatives to serve as a trusted advisor to operations, engineering, and executive stakeholders.
• Lead strategic operational reviews and comprehensive health checks that connect Nutanix recommendations to business outcomes, risk reduction, modernization, and operational efficiency.
• Lead proactive lifecycle planning, including software upgrades, capacity planning, resilience, and platform standardization.
• Identify systemic operational and architectural risks and establish cross-functional action plans to mitigate them.
• Lead or coordinate critical customer escalations, ensuring clear ownership, executive communication, and timely resolution.

Conhecimentos

Technical Account Management

Enterprise customer experience

Cross-functional collaboration

Ferramentas

Nutanix AHV

Nutanix AOS

Descrição da oferta de emprego

Nutanix is seeking a seasoned Technical Account Manager to act as a technical advisor and customer advocate in a remote-capable role in the United States. You will partner with operations, engineering, and executive stakeholders to optimize customer outcomes and accelerate value realization from Nutanix investments.

The role emphasizes proactive lifecycle planning, strategic operational reviews, and escalation management across large-scale enterprise deployments, requiring 8+ years in