Technical Account Manager - Hybrid Cloud Expert (Remote)

Nutanix; Frankfort (KY); Remote; USD 120,000 - 180,000; Full time

Job summary

Nutanix is seeking a Technical Account Manager to serve as a trusted advisor to customer operations, engineering, and executives. You will drive health checks, lifecycle planning, and cross-functional remediation to accelerate value from Nutanix investments.

You will travel as needed to support critical engagements and partner with Support, Services, Education, and Sales teams to ensure customer success in complex enterprise environments.

Qualifications

• 8+ years in technical customer-facing roles such as TAM, Support Engineer, or Technical CEM.
• Proven experience with large enterprise, strategic, or government customers.
• Deep expertise in virtualization, hybrid cloud, storage, networking, data protection, or distributed systems.
• Broad understanding of data-center infrastructure including compute, storage, networking, DR, HA, security, and workloads.
• Strong Nutanix platform expertise including AOS and AHV.

Responsibilities

• Develop deep, technical understanding of customer priorities and IT initiatives to serve as trusted advisor to operations, engineering, and executives.
• Lead strategic operational reviews and health checks linking Nutanix recommendations to business outcomes and risk reduction.
• Coordinate lifecycle planning including software upgrades, capacity planning, resilience, and platform standardization.
• Identify systemic risks and establish cross-functional action plans to mitigate them.
• Lead or coordinate critical customer escalations with clear ownership and timely resolutions.

Job description

Nutanix is seeking a Technical Account Manager to serve as a trusted advisor to customer operations, engineering, and executives. You will drive health checks, lifecycle planning, and cross-functional remediation to accelerate value from Nutanix investments.

You will travel as needed to support critical engagements and partner with Support, Services, Education, and Sales teams to ensure customer success in complex enterprise environments.