Remote Technical Account Manager — Enterprise Cloud & Infra

Nutanix; Santa Fe (NM); Remote; USD 140,000 - 180,000; Full time

Job summary

Nutanix is seeking a Technical Account Manager with strong problem-solving skills and deep technical expertise in virtualization, hybrid cloud, storage, and networking. This role sits within the Technical Account Management team, reporting to the Manager, Services Delivery, with periodic travel to support critical customer engagements.

You will act as a trusted advisor, drive strategic operational reviews and health checks, and advocate for customers while aligning Nutanix recommendations with

Qualifications

• 8+ years in technical customer-facing roles such as TAM, Support Engineer, or similar.
• Proven experience supporting large enterprise, government, or strategic customers.
• Deep expertise in at least one technical domain (virtualization, hybrid cloud, storage, networking, data protection).
• Broad understanding of data-center infrastructure and enterprise workloads.
• Strong Nutanix platform expertise, including AOS and AHV.

Responsibilities

• Develop a deep technical understanding of the customer's data center, IT initiatives, and priorities.
• Lead strategic operational reviews and health checks linking Nutanix recommendations to business outcomes.
• Lead proactive lifecycle planning, including software upgrades, capacity planning, and platform standardization.
• Identify risks and coordinate cross-functional action plans to mitigate them.
• Lead or coordinate critical customer escalations with clear ownership and executive communication.

Skills

Technical account management

Technical customer-facing experience

Virtualization

Hybrid cloud

Storage

Networking

Nutanix AHV/AOS

Tools

AHV

AOS

Job description

Nutanix is seeking a Technical Account Manager with strong problem-solving skills and deep technical expertise in virtualization, hybrid cloud, storage, and networking. This role sits within the Technical Account Management team, reporting to the Manager, Services Delivery, with periodic travel to support critical customer engagements.

You will act as a trusted advisor, drive strategic operational reviews and health checks, and advocate for customers while aligning Nutanix recommendations with