Remote Tech Support Specialist: VoIP & Video

MCI; North Dakota; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Job summary

MCI is hiring for a remote Technical Support role that focuses on troubleshooting VoIP phones, data gateways, and HD video services. Candidates should have strong customer service skills, able to interact with hundreds of customers weekly, providing exceptional service and support.

The ideal applicant will possess a high school diploma, an understanding of VoIP systems, and excellent communication skills. Join MCI today and enjoy benefits like health coverage and paid time off.

Qualifications

• Must be 18 years of age.
• Understand the basics of VoIP Phone systems, internet gateways, and HD video.
• Excellent interpersonal skills and ability to build relationships.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Troubleshoot data, video, and voice service disruptions.
• Document customer interactions accurately.

Skills

Customer service orientation

Troubleshooting VoIP Phone systems

Organizational skills

Written communication skills

Oral communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is hiring for a remote Technical Support role that focuses on troubleshooting VoIP phones, data gateways, and HD video services. Candidates should have strong customer service skills, able to interact with hundreds of customers weekly, providing exceptional service and support.

The ideal applicant will possess a high school diploma, an understanding of VoIP systems, and excellent communication skills. Join MCI today and enjoy benefits like health coverage and paid time off.