Remote Tech Support Specialist for VoIP & HD Video

MCI; Florida; Hybrid; USD 45,000 - 65,000; Full time

Job summary

MCI is a fast-growing tech-enabled services company offering remote work-at-home opportunities. This role focuses on technical support for VoIP, data gateways, and HD video disruptions, delivering a best-in-class customer experience.

You will handle hundreds of customer interactions weekly across the country, staying engaged, collaborative, and customer-focused. Ideal candidates have a strong customer service background, familiarity with VoIP systems, and the ability to troubleshoot across

Qualifications

• Must be 18 years of age and have a high school diploma or equivalent.
• Experience with VoIP, data gateways and HD video tech is preferred.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Handle inbound and outbound customer contacts in a courteous, timely, and professional manner.
• Troubleshoot data, video, and VoIP service disruptions with focus on first-call resolution.
• Own the reason for the customer contact and drive issue resolution.
• Research issues using multiple systems and coordinate with other teams as needed.
• Document customer interactions accurately in the CRM (Remedy).
• Adhere to all policies and protect confidential information.

Skills

VoIP knowledge

HD video

Data gateways

Customer service

Typing 30+ wpm

MS Office

Windows OS

Documentation

Multi-tasking

Attendance

Team orientation

Conflict resolution

Education

High school diploma or equivalent

Tools

Remedy CRM

Job description

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