Tech Support Specialist I - VoIP & Video

MCI Careers; Town of Texas (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Incentives & Rewards

Job summary

MCI Careers is seeking a Technical Support Specialist to troubleshoot VoIP Phones, Data Gateways, and HD Video service disruptions. This role requires a strong customer service background and excellent communication skills to ensure a world-class customer experience.

The ideal candidate will be 18 years or older, possess a high school diploma, and have a strong desire to provide exceptional service. MCI offers competitive compensation and benefits, including paid time off and health benefits after 60 days.

Qualifications

• Must be 18 years of age.
• Strong desire to provide world class customer service.
• Ability to type swiftly and accurately (30+ words a minute).

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Troubleshoot data, video, and voice service disruptions.
• Accurately document customer interactions.
• Leverage multiple systems to resolve service issues.

Skills

Customer service orientation

Troubleshooting

Communication skills

Multi-tasking

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Knowledge Base system

Job description

MCI Careers is seeking a Technical Support Specialist to troubleshoot VoIP Phones, Data Gateways, and HD Video service disruptions. This role requires a strong customer service background and excellent communication skills to ensure a world-class customer experience.

The ideal candidate will be 18 years or older, possess a high school diploma, and have a strong desire to provide exceptional service. MCI offers competitive compensation and benefits, including paid time off and health benefits after 60 days.