Remote Tech Support Specialist – VoIP & Data

MCI; Virginia Beach (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives and rewards

Job summary

MCI is seeking a Remote Customer Support Representative to handle inbound and outbound communications with customers, resolving issues related to internet and phone services. Candidates should possess a high school diploma and excellent communication skills.

Team members will enjoy a range of benefits including health coverage, paid time off, and opportunities for career growth in a supportive environment. The position requires a commitment to customer service excellence and reliability.

Qualifications

• Must be 18 years of age or older.
• Strong aptitude for conflict resolution, problem-solving, and negotiation.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Troubleshoot VoIP phone service disruptions effectively.
• Accurately document customer interactions in CRM.

Skills

Customer service-oriented

Problem-solving skills

Excellent communication

Organizational skills

Typing speed of 30+ wpm

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is seeking a Remote Customer Support Representative to handle inbound and outbound communications with customers, resolving issues related to internet and phone services. Candidates should possess a high school diploma and excellent communication skills.

Team members will enjoy a range of benefits including health coverage, paid time off, and opportunities for career growth in a supportive environment. The position requires a commitment to customer service excellence and reliability.