Remote Tech Support Specialist – VoIP & Data

MCI; Missouri; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits: medical, dental, vision

Incentives and rewards

Job summary

MCI is seeking a remote customer support representative to handle inbound and outbound contacts effectively. The role requires a high school diploma, strong communication skills, and a customer service orientation. Candidates must be 18 or older and possess a basic understanding of VoIP systems and internet gateways.

Responsibilities include troubleshooting service disruptions and accurately documenting customer interactions. MCI offers health benefits, paid time off, and opportunities for career growth. Ensure all interactions reflect our commitment to diversity and inclusion.

Qualifications

• Must be 18 years of age or older.
• Understand the basics of VoIP phone systems and internet gateways.
• Ability to evaluate and troubleshoot customer issues.
• Highly reliable with attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Troubleshoot service disruptions with a focus on first-call resolution.
• Document customer interactions in CRM (Remedy).
• Comply with policies regarding confidential information.

Skills

Customer service orientation

Conflict resolution

Problem solving

Strong communication skills

Typing speed of 30+ words per minute

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a remote customer support representative to handle inbound and outbound contacts effectively. The role requires a high school diploma, strong communication skills, and a customer service orientation. Candidates must be 18 or older and possess a basic understanding of VoIP systems and internet gateways.

Responsibilities include troubleshooting service disruptions and accurately documenting customer interactions. MCI offers health benefits, paid time off, and opportunities for career growth. Ensure all interactions reflect our commitment to diversity and inclusion.