Remote Tech Support Specialist – VoIP & Data

MCI; South Dakota; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits after 60 days

Incentives & rewards

Job summary

MCI is seeking a Customer Experience Representative for a fully remote position. The role involves handling inbound and outbound contacts, troubleshooting technical issues, and providing exceptional customer service.

The ideal candidate should have strong organizational and communication skills, be able to troubleshoot VoIP and internet services, and possess a high school diploma. MCI offers benefits including health coverage, paid time off, and a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong aptitude for conflict resolution and negotiation.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Troubleshoot data, video, and VoIP service disruptions.
• Document customer interactions accurately.

Skills

Customer service orientation

Communication skills

VoIP systems knowledge

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a Customer Experience Representative for a fully remote position. The role involves handling inbound and outbound contacts, troubleshooting technical issues, and providing exceptional customer service.

The ideal candidate should have strong organizational and communication skills, be able to troubleshoot VoIP and internet services, and possess a high school diploma. MCI offers benefits including health coverage, paid time off, and a supportive work environment.