Remote Tech Support Specialist - SQL & Systems Expert

Relativity; Nashville (TN); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist in Nashville, TN, to provide exceptional tech support to both technical and non-technical customers. This role involves diagnosing complex software and network issues and requires both strong technical skills and customer service abilities.

The position operates on a Monday-Friday overnight shift, requiring flexibility and the ability to manage and document customer interactions effectively. The expected salary range for this role is between $54,000 and $80,000.

Qualifications

• Proven customer service skills through phone and email interactions.
• Initiative to learn new skills, such as SQL applications.
• Flexibility to work scheduled shifts including overnight.

Responsibilities

• Provide technical support and customer service.
• Diagnose and resolve software and network issues.
• Create and maintain accurate records in Salesforce.

Skills

Customer support experience

Experience troubleshooting complex issues

SQL and Windows platform experience

Direct experience supporting customers using phone and email

Job description

Relativity is seeking a Technical Support Specialist in Nashville, TN, to provide exceptional tech support to both technical and non-technical customers. This role involves diagnosing complex software and network issues and requires both strong technical skills and customer service abilities.

The position operates on a Monday-Friday overnight shift, requiring flexibility and the ability to manage and document customer interactions effectively. The expected salary range for this role is between $54,000 and $80,000.