Remote SQL & Tech Support Specialist

Relativity; Nevada (IA); Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Base salary

Annual bonus

Long-term incentives

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software in a hybrid/remote environment. You will handle tickets, use SQL tools, and maintain records in Salesforce while delivering exceptional customer service. The role requires a U.S.

citizen and potential Public Trust clearance for RelativityOne Government. Daily tasks include client interaction, product knowledge expansion, and collaboration with senior staff.

Qualifications

• Customer support experience.
• Direct experience supporting clients as a primary contact via phone and email.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.

Responsibilities

• Create, resolve, and maintain support tickets in Salesforce.
• Respond to client questions and requests daily.
• Develop product knowledge and share it with customers.
• Escalate incidents to senior teams as needed.

Skills

Customer support experience

Client-focused

Experience supporting clients viaPhone

Issue troubleshooting

Tools

SQL

Windows

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software in a hybrid/remote environment. You will handle tickets, use SQL tools, and maintain records in Salesforce while delivering exceptional customer service. The role requires a U.S.

citizen and potential Public Trust clearance for RelativityOne Government. Daily tasks include client interaction, product knowledge expansion, and collaboration with senior staff.