Remote Tech Support Specialist – Internet Services

Teleperformance USA

Charlotte (NC)

Remote

USD 22,000 - 33,000

Full time

3 days ago

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Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role emphasizes delivering first-call resolution for internet services, troubleshooting OS, browser configurations, and device issues while upholding TP policies and maintaining a patient,

Qualifications

Must be 18+ years old.
HS diploma or equivalent required.
Comfort with desktop computer systems and basic software.
Proven oral and written communication skills.
Familiarity with personal computers, operating systems, software, and terminology.
Ability to solve problems and multitask independently.

Responsibilities

Provide first-level technical assistance for consumers
Support client high-speed internet services delivering a great customer experience
Resolve technical problems in a fast-paced, customer-facing environment
Troubleshoot internet connectivity and performance issues
Open and manage trouble tickets for user issues
Maintain professionalism, patience, and courtesy with customers
Adhere to schedules and TP policies

Skills

Oral & Written Communication

Problem Solving

Independent Work

Multi-tasking

Education

HS Diploma or equivalent

Job description

This role emphasizes delivering first-call resolution for internet services, troubleshooting OS, browser configurations, and device issues while upholding TP policies and maintaining a patient,

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