Remote Tech Support Specialist - Fast-Paced Customer Care

Teleperformance USA; Pocatello (ID); Remote; USD 21,000 - 28,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist in a remote capacity. You will be the primary contact handling inbound/outbound inquiries, resolving technical issues for high-speed internet services in a fast-paced customer-facing environment.

Key duties include first-line support, troubleshooting OS/browser connectivity, and ensuring timely, courteous service. The role emphasizes independent work, strong communication, and adherence to TP policies.

Qualifications

• Over 18 years of age.
• Proven oral and written communication skills.
• Familiarity with personal computers and operating systems.
• Ability to work independently and multi-task.
• Comfort with desktop computer systems.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Customer service

Communication

Problem solving

Independent work

Multitasking

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist in a remote capacity. You will be the primary contact handling inbound/outbound inquiries, resolving technical issues for high-speed internet services in a fast-paced customer-facing environment.

Key duties include first-line support, troubleshooting OS/browser connectivity, and ensuring timely, courteous service. The role emphasizes independent work, strong communication, and adherence to TP policies.