Remote Tech Support Specialist for Internet Services

Teleperformance USA; Richmond (VA); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) plan and life insurance

Employee assistance program

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a high-velocity environment.

We welcome applications within the states listed; the role supports internet services and devices, requiring strong problem solving and communication skills while delivering

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication.
• Ability to work independently and multi-task.
• Experience with tech support or customer service preferred.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to client high speed internet services and/or devices including troubleshooting, triage, and resolution techniques.
• Deliver in scope support for internet service and connectivity issues related to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times; demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments and TP policies.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Team collaboration

Technical troubleshooting

Education

HS Diploma or equivalent

Tools

Windows OS

Internet troubleshooting

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a high-velocity environment.

We welcome applications within the states listed; the role supports internet services and devices, requiring strong problem solving and communication skills while delivering