Remote Technical Support Specialist - Internet Services

Teleperformance USA; Austin (TX); Remote; USD 42,000 - 54,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. The role relies on web-based tools to resolve inquiries and ensure a seamless customer experience in a fast-paced setting.

The position emphasizes strong service delivery, problem solving, and adaptability, with eligibility restrictions to residents of specific US states.

Qualifications

• Over 18 years of age.
• HS diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers
• Supporting Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
• Demonstrate advanced product knowledge and the ability to solve customer issues
• Resolve customer issues on the first call as frequently as possible
• Open and manage trouble ticket system for user issues, Data Network, OS issues
• Be patient, courteous and friendly with customers at all times
• Demonstrate a positive attitude
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
• Adhere to all work schedule assignments
• Abide by and support management directives and adhere to all TP policies

Skills

Customer service

Communication

Problem solving

Multitasking

Independent work

Education

HS Diploma

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. The role relies on web-based tools to resolve inquiries and ensure a seamless customer experience in a fast-paced setting.

The position emphasizes strong service delivery, problem solving, and adaptability, with eligibility restrictions to residents of specific US states.