Remote Tech Support Specialist — Internet Services

Teleperformance USA; Fort Wayne (IN); Remoto; USD 22.000 - 33.000; Tempo pieno

Descrizione del lavoro

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with a focus on professional service. The role supports high-velocity environments and internet service devices, delivering first-call resolution whenever possible.

The position requires strong communication skills, problem-solving capabilities, and the ability to work independently.

Competenze

• Must be at least 18 years old.
• HS Diploma or equivalent is required.
• Comfort with desktop computer systems and software.
• Excellent verbal and written communication skills.
• Familiar with PCs, operating systems, software, and terminology.
• Ability to work independently and multi-task in a fast-paced environment.

Mansioni

• Provide front line, first level technical assistance for consumers.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot internet service and device-related issues.
• Open and manage trouble tickets for user issues.
• Maintain courteous, patient communication with customers.
• Adhere to TP policies and schedules.

Conoscenze

Communication skills

Troubleshooting

Problem solving

Multi-tasking

Independent work

Formazione

HS Diploma or equivalent

Descrizione del lavoro

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with a focus on professional service. The role supports high-velocity environments and internet service devices, delivering first-call resolution whenever possible.

The position requires strong communication skills, problem-solving capabilities, and the ability to work independently.