Remote Tech Support Specialist: Internet Services

Teleperformance USA; Watford City (ND); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Paid time off

Job summary

Teleperformance USA seeks a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

You will resolve technical issues for high-speed internet services, manage trouble tickets, and deliver an exceptional customer experience in a fast-paced environment.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Troubleshoot and resolve internet service and device issues in a fast-paced, customer-facing environment.
• Open and manage trouble tickets for user issues, data network, OS issues.
• Deliver excellent customer experience and adhere to company policies.

Skills

Oral & written communication

Problem solving

Multitasking

Independent work

Education

HS Diploma or equivalent

Job description

Teleperformance USA seeks a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

You will resolve technical issues for high-speed internet services, manage trouble tickets, and deliver an exceptional customer experience in a fast-paced environment.