Remote Tech Support Specialist — Customer-Focused

Ideal Financial Software

Meridian (MS)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Ideal Software Systems is seeking a customer-focused Technical Support Specialist to join our Customer Support team. This role serves as a primary point of contact for customers after implementation, providing technical assistance, troubleshooting, training, and ongoing support to ensure customers maximize the value of their software and hardware solutions.

The Specialist works with customers via phone, email, remote sessions, and ticketing systems to diagnose issues, resolve problems, and

Qualifications

Excellent verbal and written communication skills.
Strong troubleshooting and problem-solving abilities.
Customer service or customer support experience.
Working knowledge of Windows operating systems.
Basic networking knowledge including TCP/IP, LAN/WAN, and wireless networking.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and documentation skills.

Responsibilities

Provide professional and timely support via phone, email, chat, and remote assistance tools.
Troubleshoot software, hardware, payment processing, and operational issues.
Document customer interactions, troubleshooting steps, and resolutions within support systems.
Manage support tickets to ensure timely response and resolution.
Escalate complex issues to senior technical resources when appropriate.