Remote Tech Support & Customer Success Advocate

Teleperformance USA

Waukesha (WI)

Remote

USD 22,000 - 34,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health benefits

401(k) plan

Discount programs

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with a focus on delivering exceptional customer experience. The role supports high-speed internet services and devices, requiring strong troubleshooting and problem-solving skills.

Ideal candidates are passionate about service delivery, able to work in a fast-paced environment, and comfortable with desktop systems.

Qualifications

Frontline technical support for consumers in a high-velocity environment.
Strong communication skills and customer-focused mindset.
Proven ability to troubleshoot and resolve technical issues.
Comfort with desktop systems and computer terminology.
Ability to work independently and multi-task while following procedures.

Responsibilities

Provide front line, first level, technical assistance for consumers.
Support Client-specific high speed internet services delivering an exceptional customer experience.
Resolve technical problems in a fast-paced, customer-facing environment.
Troubleshooting and issue resolution for client service and device-specific issues.
Support customer needs related to client high speed internet services and devices, including troubleshooting and triage.