Remote Tech & Sales Support Specialist

Teleperformance USA; Kansas City (KS); Remote; USD 36,000 - 60,000; Full time

Job summary

Teleperformance USA seeks a Technology Technical Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve technical questions using web-based tools to ensure a positive experience in a fast-paced environment.

Ideal candidates are passionate about service delivery, able to work independently, and comfortable with desktop systems.

Qualifications

• Over 18 years of age.
• Comfort with desktop computer system.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software and computer terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Supporting client-specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.

Education

HS Diploma or equivalent

Job description

Teleperformance USA seeks a Technology Technical Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve technical questions using web-based tools to ensure a positive experience in a fast-paced environment.

Ideal candidates are passionate about service delivery, able to work independently, and comfortable with desktop systems.