Remote Tech Support & Customer Experience Pro

Teleperformance USA; Sandy (UT); Remote; USD 42,000 - 65,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using a suite of web-based tools to ensure a seamless customer experience in a fast-paced environment.

Responsibilities include frontline technical assistance for consumers, troubleshooting connectivity and device issues, managing trouble tickets, and delivering excellent service while

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Responsibilities

• Provide frontline, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and he ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Oral communication

Written communication

Problem solving

Multi-tasking

Customer service

Team collaboration

Time management

Emotional intelligence

Attention to detail

Education

High School Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using a suite of web-based tools to ensure a seamless customer experience in a fast-paced environment.

Responsibilities include frontline technical assistance for consumers, troubleshooting connectivity and device issues, managing trouble tickets, and delivering excellent service while