Remote Tech Support & Service Champion

Teleperformance USA; Akron (OH); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries and delivering high-quality support in a fast-paced environment.

The role requires strong communication, problem-solving, and PC/OS familiarity, with opportunities to advance within a diverse, inclusive organization offering comprehensive benefits.

Qualifications

• HS Diploma or equivalent is required.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills and ability to work independently and multi-task.

Responsibilities

• Provide frontline, first level technical assistance for consumers.
• Support client-specific high-speed internet services and deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot issues including internet connectivity and performance.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to schedules and TP policies.

Skills

Communication skills

Problem solving

Independence

Multitasking

Education

HS Diploma or equivalent

Tools

Operating systems knowledge

PC proficiency

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries and delivering high-quality support in a fast-paced environment.

The role requires strong communication, problem-solving, and PC/OS familiarity, with opportunities to advance within a diverse, inclusive organization offering comprehensive benefits.