Remote Tech Support Specialist | Customer-First

Teleperformance USA; Omaha (NE); Remote; USD 36,000 - 60,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be a primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless customer experience.

The role focuses on providing frontline technical assistance for consumer internet services, troubleshooting connectivity issues, and delivering high-quality support in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• HS Diploma or equivalent required.
• Comfort working with a desktop computer system.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem-solving ability; capable of working independently and multi-tasking.

Responsibilities

• Provide frontline, first-level technical assistance for consumers.
• Support Client-specific high-speed internet services to deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance.
• Assist with resolving client device-specific issues and connectivity problems.
• Deliver in-scope support for internet service and connectivity related issues (OS, PC, browser).
• Demonstrate advanced product knowledge to solve customer issues.
• Aim to resolve customer issues on first contact whenever possible.
• Open and manage trouble tickets for user issues, Data Network, OS issues.
• Be patient, courteous, and friendly with customers at all times.
• Maintain a positive attitude and adhere to schedules and TP policies.

Skills

Age 18+

Desktop computer

Oral and written communication

PC operating systems

Computer terminology

Problem solving

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be a primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a seamless customer experience.

The role focuses on providing frontline technical assistance for consumer internet services, troubleshooting connectivity issues, and delivering high-quality support in a fast-paced environment.