Remote Support Specialist I – Tech Help & Customer Care

Patterson Technology Center; United States; A distancia; USD 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

401(k) match

Paid time off (PTO)

Holiday pay & floating holidays

Volunteer Time Off (VTO)

Educational assistance

Parental and adoption leave

LifeWorks (Employee Assistance)

Patterson Perks Program

Descripción de la vacante

Patterson Technology Center is hiring a Support Specialist - Tier I. This full-time remote role supports customers with software, services, peripherals, and equipment, handling inquiries via phone and remote access.

You will document interactions in CRM, escalate when needed, and strive to meet performance metrics while growing technical skills. Ideal candidates have strong communication, time management, and data-handling abilities, with 1–2 years in related support roles and comfort with

Formación

• High School Diploma or Equivalent.
• 1 year customer service experience.
• 1 year experience with CRM/POS software and basic troubleshooting.
• 2 years experience with Microsoft OS and Office applications.

Responsabilidades

• Respond to inbound and outbound calls for technical support and workflow inquiries.
• Document inquiries, steps taken, and resolution status in CRM.
• Escalate issues per policy and follow up with customers.
• Meet department performance metrics.
• Maintain technical proficiency through training and practice.

Conocimientos

Customer service

Communication

Typing 50 WPM

Time management

Data handling

Reliability

Code of Conduct

Educación

High School Diploma

Associate's Degree

Technical certifications

Herramientas

CRM software

POS systems

Microsoft Office

Descripción del empleo

Patterson Technology Center is hiring a Support Specialist - Tier I. This full-time remote role supports customers with software, services, peripherals, and equipment, handling inquiries via phone and remote access.

You will document interactions in CRM, escalate when needed, and strive to meet performance metrics while growing technical skills. Ideal candidates have strong communication, time management, and data-handling abilities, with 1–2 years in related support roles and comfort with