Remote Support Specialist I – Tech Help & Customer Care

Patterson Technology Center

United States

Remote

USD 22,000 - 28,000

Full time

8 days ago

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Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Paid time off (PTO)

Holiday pay & floating holidays

Volunteer Time Off (VTO)

Educational assistance

Parental and adoption leave

LifeWorks (Employee Assistance)

Patterson Perks Program

Job summary

Patterson Technology Center is hiring a Support Specialist - Tier I. This full-time remote role supports customers with software, services, peripherals, and equipment, handling inquiries via phone and remote access.

You will document interactions in CRM, escalate when needed, and strive to meet performance metrics while growing technical skills. Ideal candidates have strong communication, time management, and data-handling abilities, with 1–2 years in related support roles and comfort with

Qualifications

High School Diploma or Equivalent.
1 year customer service experience.
1 year experience with CRM/POS software and basic troubleshooting.
2 years experience with Microsoft OS and Office applications.

Responsibilities

Respond to inbound and outbound calls for technical support and workflow inquiries.
Document inquiries, steps taken, and resolution status in CRM.
Escalate issues per policy and follow up with customers.
Meet department performance metrics.
Maintain technical proficiency through training and practice.