Remote Tech Support & Client Solutions Specialist

Teleperformance USA; Dubuque (IA); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

FSA plans

retailer discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using web-based tools to deliver a seamless customer experience in a high-velocity environment.

The role emphasizes front-line technical support for consumers, troubleshooting internet services and devices, and maintaining a positive, patient approach while adhering to TP policies and

Qualifications

• Proven oral & written communication skills.
• Comfort with desktop computer systems and basic software.
• Demonstrated problem solving abilities and independent work style.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high-speed internet services to deliver an exceptional experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot client service and device issues including internet connectivity.
• Open and manage trouble tickets for data networks, OS issues.
• Maintain courtesy and a positive attitude with customers.
• Adhere to schedules and TP policies; complete work within time frames.

Skills

Oral & written communication

Problem solving

Independent work

Multi-tasking

Customer service

Technical aptitude

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using web-based tools to deliver a seamless customer experience in a high-velocity environment.

The role emphasizes front-line technical support for consumers, troubleshooting internet services and devices, and maintaining a positive, patient approach while adhering to TP policies and