Remote Tech Support Specialist — Fast-Paced Customer Care

Teleperformance USA; Leavenworth (KS); Remote; USD 21,000 - 30,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, delivering first-line technical assistance for internet services and devices in a fast-paced, customer-focused environment.

You will troubleshoot, triage, and resolve inquiries with patience and professionalism, documenting issues and escalating when needed while upholding TP policies and aiming for first-call resolution.

Qualifications

• Familiarity with personal computers, operating systems, software and terminology.
• Proven oral and written communication skills.
• Ability to work independently and multitask.
• Comfort with desktop computer systems.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Troubleshoot and resolve internet service and device-related issues in a fast-paced customer-facing environment.
• Open and manage trouble tickets for user issues, data network, OS issues.
• Demonstrate a positive attitude and professional communication with customers.
• Adhere to schedules and TP policies while delivering high-quality support.

Skills

Clear communication

Troubleshooting

Customer service

Independent work

Multi-tasking

Education

HS Diploma or equivalent

Tools

Desktop computer systems

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, delivering first-line technical assistance for internet services and devices in a fast-paced, customer-focused environment.

You will troubleshoot, triage, and resolve inquiries with patience and professionalism, documenting issues and escalating when needed while upholding TP policies and aiming for first-call resolution.