Remote Tech Support Specialist: Fast-Paced Customer Care

Teleperformance USA

Portland (ME)

Remote

USD 25,000 - 39,000

Full time

3 days ago

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Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound/outbound communications and resolving inquiries with a high standard of service. The role emphasizes solving technical problems related to high-speed internet services, OS configurations, and device issues in a dynamic environment.

Responsibilities include triaging issues, managing tickets, and delivering first-call resolution where possible, while adhering to TP

Qualifications

Over 18 years of age.
Comfort with desktop computer systems.
Proven oral and written communication skills.
Familiarity with personal computers, operating systems and software.

Responsibilities

Provide front line, first level technical assistance for consumers.
Support client-specific high speed internet services and deliver a strong customer experience.
Resolve technical problems in a fast-paced, customer-facing environment.
Troubleshoot and resolve issues including internet connectivity and performance.
Assist customers with OS, browser configurations and device related problems.
Open and manage trouble tickets; maintain timely issue resolution and follow-up.
Maintain a patient, courteous and professional demeanor with customers.
Adhere to work schedules and TP policies.