Remote Tech & Sales Support Specialist

Teleperformance USA; Macon (GA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

Responsibilities include delivering front-line technical support for internet services, troubleshooting, and managing trouble tickets while maintaining a positive attitude and adherence to TP

Qualifications

• Over 18 years of age.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution for internet services and devices.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to all work schedule assignments and TP policies.

Skills

Communication

Problem solving

Independent work

Multi-tasking

Collaboration

Organizational skills

Emotional intelligence

Open-mindedness

Technical curiosity

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

Responsibilities include delivering front-line technical support for internet services, troubleshooting, and managing trouble tickets while maintaining a positive attitude and adherence to TP