Remote Tech Support & Solutions Specialist

Teleperformance; Columbia (SC); Remote; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

Teleperformance is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role emphasizes frontline technical assistance, troubleshooting connectivity and device issues, and managing tickets while maintaining professionalism and efficiency.

Qualifikationen

• Must be at least 18 years old.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software and terminology.
• Demonstrated problem-solving skills.
• Ability to work independently and multitask.

Aufgaben

• Provide frontline technical assistance to consumers.
• Troubleshoot internet service, connectivity, OS and browser issues.
• Respond to inquiries in a fast-paced, customer-facing environment.
• Open and manage trouble tickets for user issues and networks.
• Maintain a courteous, patient, and positive attitude with customers.
• Adhere to work schedules and TP policies.

Kenntnisse

Communication skills

Problem solving

Independent work

Multitasking

Written & spoken English

Ausbildung

HS Diploma or equivalent

Jobbeschreibung

Teleperformance is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role emphasizes frontline technical assistance, troubleshooting connectivity and device issues, and managing tickets while maintaining professionalism and efficiency.