Remote Tech Support Specialist

Teleperformance; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Teleperformance is seeking a Technology Technical Support Specialist in a remote US capacity. You will serve as the primary contact for clients, handling inbound/outbound communications and resolving inquiries to ensure a seamless customer experience.

This role focuses on high-velocity service delivery with strong problem-solving and multitasking requirements. The ideal candidate brings solid communication skills, comfort with desktop systems, and a proactive approach to troubleshooting.

Qualifications

• HS Diploma or equivalent
• Comfort with desktop computer system
• Proven oral & written communication skills
• Familiarity with personal computers, operating systems, software, and computer terminology
• Demonstrated problem solving skills
• Ability to work independently and multi-task

Responsibilities

• Provide front line, first level, technical assistance for consumers
• Supporting Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
• Demonstrate advanced product knowledge and the ability to solve customer issues
• Resolve customer issues on the first call as frequently as possible
• Open and manage trouble ticket system for user issues, Data Network, OS issues
• Be patient, courteous and friendly with customers at all times
• Demonstrate a positive attitude
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
• Adhere to all work schedule assignments
• Abide by and support management directives and adhere to all TP policies

Skills

Customer service

Communication skills

Troubleshooting

Problem solving

Multi-tasking

Independent work

Education

HS Diploma or equivalent

Tools

Trouble ticket system

PC operating systems

Job description

Teleperformance is seeking a Technology Technical Support Specialist in a remote US capacity. You will serve as the primary contact for clients, handling inbound/outbound communications and resolving inquiries to ensure a seamless customer experience.

This role focuses on high-velocity service delivery with strong problem-solving and multitasking requirements. The ideal candidate brings solid communication skills, comfort with desktop systems, and a proactive approach to troubleshooting.