Remote Tech Support Specialist

Teleperformance USA

Clarksville (TN)

Remote

USD 22,000 - 36,000

Full time

5 days ago

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Benefits offered by this job

Health benefits

Mental health resources

401(K) plans

Life insurance

Retail discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound requests with professionalism and speed. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

Calm, patient, and tech-savvy professionals who can troubleshoot connectivity and device issues on the first call will thrive.

Qualifications

Must be 18 years or older.
Strong written and verbal communication skills.
Ability to troubleshoot customer issues in a fast-paced environment.

Responsibilities

Provide front line, first level, technical assistance for consumers.
Support Client specific high speed internet services delivering an exceptional customer experience.
Resolve technical problems in a fast paced, customer facing environment.
Troubleshooting and issue resolution assistance with Client service and/or devices.
Deliver in scope support for internet service and connectivity related issues pertaining to OS, PC, and browser configuration.
Demonstrate advanced product knowledge and the ability to solve customer issues.
Resolve customer issues on the first call as frequently as possible.
Open and manage trouble ticket system for user issues, Data Network, OS issues.
Be patient, courteous and friendly with customers at all times.
Adhere to all work schedule assignments.