Remote Tech Support & Customer Care Specialist

Teleperformance USA; Windham (ME); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with a focus on excellent service. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

This role entails diagnosing and solving technical problems related to high-speed internet services, devices, and OS/browser configurations, while maintaining professionalism and

Qualifications

• Must be at least 18 years old.
• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software, and terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide frontline, first level technical assistance for consumers.
• Support client-specific high-speed internet services delivering a positive customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues related to client services and device-specific problems, including internet connectivity and performance.
• Assist with client-specific troubleshooting, triage, and resolution techniques.
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge to resolve customer issues.
• Resolve customer issues on the first call when possible.
• Open and manage trouble tickets for user issues, data networks, and OS issues.
• Maintain patient, courteous, and friendly customer interactions; uphold TP policies.

Skills

Frontline support

Technical troubleshooting

Customer service

Clear communication

Time management

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with a focus on excellent service. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

This role entails diagnosing and solving technical problems related to high-speed internet services, devices, and OS/browser configurations, while maintaining professionalism and