Remote Tech Support & Sales Specialist

Teleperformance USA; Arkansas; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

This role emphasizes strong communication, problem-solving, and the ability to troubleshoot internet service and device-related issues while maintaining a positive, patient demeanor.

Qualifications

• Proven oral & written communication skills.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Deliver in scope support for internet service and connectivity related issues pertaining to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.

Skills

Oral & written communication

Problem solving

Independent work

Multitasking

Familiar with PCs & OS

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

This role emphasizes strong communication, problem-solving, and the ability to troubleshoot internet service and device-related issues while maintaining a positive, patient demeanor.