Remote Tech and Sales Support Specialist

Teleperformance USA; Conway (AR); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Paid time off

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using a suite of web-based tools to ensure a seamless customer experience in a high-velocity environment.

Responsibilities include front-line technical assistance for consumers, troubleshooting connectivity and device issues, and maintaining a courteous, solution-oriented approach while

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills. Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers
• Resolving client-specific high speed internet service issues to deliver an exceptional customer experience
• Troubleshoot and resolve technical problems in a fast-paced, customer-facing environment
• Troubleshooting and issue resolution for client service and/or devices, including internet connectivity
• Support customer needs related to client-specific high speed internet services and devices, including troubleshooting, triage, and resolution techniques
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser configuration
• Demonstrate advanced product knowledge and the ability to solve customer issues
• Resolve customer issues on the first call when possible
• Open and manage trouble ticket system for user issues, Data Network, OS issues
• Be patient, courteous and friendly with customers at all times
• Demonstrate a positive attitude
• Address and solve technical problems promptly and complete work within timeframes
• Adhere to work schedules and TP policies

Skills

Oral & written communication

Problem solving

Multi-tasking

Independent work

Customer service

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using a suite of web-based tools to ensure a seamless customer experience in a high-velocity environment.

Responsibilities include front-line technical assistance for consumers, troubleshooting connectivity and device issues, and maintaining a courteous, solution-oriented approach while