Remote Tech Support & Client Success Specialist

Teleperformance USA; Gaithersburg (MD); Remote; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health benefits: medical, vision, and

Mental health resources & EAP

401(K) plans

Life insurance

Retailer discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity setting.

The role requires strong communication skills, comfort with desktop systems, and the ability to troubleshoot and resolve technical issues efficiently, including internet connectivity and

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multitask.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance.

Skills

Communication skills

Desktop familiarity

Problem solving

Independent multitasking

Education

HS Diploma

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity setting.

The role requires strong communication skills, comfort with desktop systems, and the ability to troubleshoot and resolve technical issues efficiently, including internet connectivity and