Remote Technical Support & Client Experience Specialist

Teleperformance USA; Wilmington (DE); Remoto; USD 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Vision insurance

Dental coverage

401(K) plans

Life insurance

Additional medical coverage

Pet insurance

FSA plans

Retailer discounts

Descrizione del lavoro

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced environment.

You will resolve inquiries using web-based tools, provide first-line technical assistance for consumers, and contribute to a seamless customer experience while demonstrating strong problem-solving and communication skills.

Competenze

• Proven oral & written communication skills.
• Demonstrated problem solving abilities.
• Familiarity with personal computers and operating systems.
• Comfort with desktop computer systems.
• Ability to work independently and multi-task.

Mansioni

• Provide first line technical assistance for consumers.
• Resolve internet service and device issues in a fast-paced, customer-facing environment.
• Troubleshoot connectivity and performance issues.
• Open and manage trouble tickets for user issues and OS/network problems.
• Maintain patient, courteous, and helpful communication with customers.
• Adhere to work schedules and TP policies.

Conoscenze

Communication skills

Independent work

Multi-tasking

Desktop familiarity

Problem solving

Formazione

HS Diploma or equivalent

Descrizione del lavoro

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced environment.

You will resolve inquiries using web-based tools, provide first-line technical assistance for consumers, and contribute to a seamless customer experience while demonstrating strong problem-solving and communication skills.