Remote Tech & Sales Support Specialist

Teleperformance USA; Springfield (MO); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) plans

Life insurance

Retail discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, delivering first-line technical assistance for internet services and devices in a fast-paced, customer-focused environment.

You will troubleshoot connectivity issues, manage trouble tickets, and strive to resolve most problems on the first call while maintaining courteous, professional communication across OS, browser, and network configurations.

Qualifications

• Over 18 years of age.
• Comfort with a desktop computer system.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution assistance with client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Support customer needs related to Client specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in-scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Communication

Problem solving

Multitasking

Organizational skills

Emotional intelligence

Open-mindedness

Critical thinking

Solution-oriented

Collaboration

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, delivering first-line technical assistance for internet services and devices in a fast-paced, customer-focused environment.

You will troubleshoot connectivity issues, manage trouble tickets, and strive to resolve most problems on the first call while maintaining courteous, professional communication across OS, browser, and network configurations.