Remote Tech & Customer Support Specialist

Teleperformance USA; Indianapolis (IN); Remote; USD 42,000 - 56,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, resolving inquiries with professionalism in a fast-paced setting. You will use web-based tools to deliver timely, accurate technical assistance on internet services and devices.

In this role, you will handle inbound and outbound communications, troubleshoot OS and browser-related issues, and strive for first-contact resolution while maintaining courtesy and adherence to TP policies.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Oral & written communication

Problem solving

Desktop computer proficiency

Customer service orientation

Adaptability to fast-paced environment

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, resolving inquiries with professionalism in a fast-paced setting. You will use web-based tools to deliver timely, accurate technical assistance on internet services and devices.

In this role, you will handle inbound and outbound communications, troubleshoot OS and browser-related issues, and strive for first-contact resolution while maintaining courtesy and adherence to TP policies.