Remote Tech Support Specialist — Fast-Paced Customer Care

Teleperformance USA; Belgrade (MT); Remote; USD 40,000 - 60,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications and delivering first-rate technical assistance for consumer internet services.

You will troubleshoot connectivity issues, guide users through OS and browser configurations, open and manage trouble tickets, and maintain a courteous, professional approach in a fast-paced, work-from-home environment with reliable internet access.

Qualifications

• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiarity with PCs, operating systems, software, and computer terminology.
• Demonstrated problem solving; ability to work independently and multitask.

Responsibilities

• Provide frontline, first-level technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and he ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Customer service

Communication

Problem solving

Technical support

Troubleshooting

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications and delivering first-rate technical assistance for consumer internet services.

You will troubleshoot connectivity issues, guide users through OS and browser configurations, open and manage trouble tickets, and maintain a courteous, professional approach in a fast-paced, work-from-home environment with reliable internet access.